Effective Date: 04-Jun-2025
Last Updated: 14-Jun-2025

MFEcosystem ("we," "our," or "us") is committed to protecting the privacy and security of our users’ data. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, services, mobile applications, and platform tools (collectively, the “Services”).

By accessing or using MFEcosystem, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of information:

a. Personal Information (provided by users)

• Name, contact number, email address
  
  
• Business name, ARN number, PAN, GSTIN
  
  
• Logo, domain name (for white-label users)
  
  
• KYC information, if applicable
  
  

b. Client Information (entered by MFDs)

• End-customer names, investment details, portfolio records
  
  
• SIP/STP/SWP data, nominee details
  
  
• Transaction history and communications
  
  

c. Technical & Usage Data

• IP address, browser type, device information
  
  
• Time spent on pages, click paths, login/logout history
  
  
• Cookies and similar technologies (see Section 7)
  
  

2. How We Use Your Information

We use the collected information to:

• Provide and maintain our services
  
  
• Set up your account and customize dashboards
  
  
• Enable transactions, portfolio updates, and reporting
  
  
• Offer white-label branding (app, domain, email templates)
  
  
• Communicate updates, service notices, and offers
  
  
• Ensure platform security, prevent fraud, and comply with regulations
  
  

MFEcosystem does not sell or rent user or client information to third parties for marketing purposes.

3. How We Share Information

We may share information in the following ways:

• With regulatory bodies (SEBI, AMFI) for compliance
  
  
• With service providers (e.g., SMS gateways, cloud hosts) who process data on our behalf
  
  
• With stock exchanges, MFU, RTA platforms, or payment gateways when authorized by you
  
  
• With law enforcement or legal agencies, if required by law
  
  

All third-party partners are contractually obligated to safeguard your data.

4. Data Security Measures

We use industry-best security practices, including:

• SSL encryption for all data transfers
  
  
• Multi-factor authentication
  
  
• Regular vulnerability testing and access controls
  
  
• ISO-compliant hosting environments
  
  
• Periodic backup and disaster recovery protocols
  
  

Despite our efforts, no digital platform is 100% secure. Users are advised to maintain strong passwords and update them regularly.

5. Data Retention

• Personal and business data is retained as long as your account is active.
  
  
• Client data is retained for regulatory purposes and to support historical reporting.
  
  
• You may request data deletion upon account closure, subject to legal obligations.
  
  

6. User Rights

You have the right to:

• Access and correct your personal information
  
  
• Request deletion of your account (except where legally restricted)
  
  
• Withdraw consent to non-essential communications
  
  
• Request a copy of stored data (data portability)
  
  

To exercise these rights, email us at: privacy@mfecosystem.com

7. Cookies & Tracking

We use cookies and tracking tools for:

• User authentication
  
  
• Session management
  
  
• Analytics and performance monitoring
  
  

You may disable cookies through your browser settings; however, this may impact platform functionality.

8. Third-Party Links

Our platform may contain links to external websites or third-party services. We are not responsible for their privacy practices. Please review their policies before submitting personal data.

9. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy periodically. All changes will be posted on this page with an updated revision date. Continued use of the platform indicates your acceptance of the revised policy.

11. Contact Us

If you have questions or concerns regarding this Privacy Policy or your personal data, contact:

MFEcosystem – Privacy Office
Email: privacy@mfecosystem.com
Phone: +91-86022-79090
Website: www.mfecosystem.com